Privacy Policy
This Privacy Policy explains how CK Engineers collects, uses, and safeguards personal data gathered through our website and client communications across India.
1. Who We Are
CK Engineers is an integrated engineering and turnkey execution practice providing Civil Construction, MEPF, Interior Fit-Out, and Statutory Liaisoning services exclusively within India.
For the purposes of India’s Digital Personal Data Protection (DPDP) Act, 2023, CK Engineers acts as the Data Fiduciary for all information collected via this website (ckengineers.in) and direct communications.
2. Data We Collect
We only collect personal information that is voluntarily provided when you contact us or request engineering estimates:
- Contact Details: Your full name, business or personal email address, phone number, and company name.
- Project Details: Location, city/state, approximate project size, scope of engineering requirements, and timeline expectations.
- Technical Telemetry: Anonymized server logs, browser user-agent, and cryptographically hashed IP addresses used solely for website security, bot prevention, and rate-limiting.
Note: We never collect Aadhaar numbers, PAN cards, banking credentials, credit card details, or biometric data on this website.
3. How We Collect Data
We collect data directly through official interactions:
- When you submit an enquiry or project estimation form on our website.
- When you email our team directly at info@ckengineers.info.
- When you voluntarily initiate contact or opt in via our official WhatsApp business channel.
4. How We Use Your Data
We use your data solely for legitimate business purposes:
- Responding to your project enquiries and preparing quotations, estimates, or BOQs.
- Coordinating site inspections and technical consultations.
- Securing our digital infrastructure and preventing spam or cyber abuse.
- Complying with applicable statutory legal and tax obligations within India.
5. Legal Basis for Processing
Under India’s DPDP Act 2023, data is processed on the basis of your informed consent (granted when submitting forms) and for legitimate uses (furnishing requested engineering estimates, site safety, and security operations).
6. Data Sharing & Third Parties
We never sell, rent, or trade your personal data. Your information is shared only under strict operational conditions:
- Service Providers: Secure hosting, cloud server, and messaging providers located within India who operate under confidentiality agreements.
- Legal Requirements: Indian governmental authorities or courts only when required by valid statutory process or applicable Indian law.
7. Data Retention
We retain enquiry data for up to three (3) years to ensure project history and continuity. Transient security logs and IP hashes are purged within thirty (30) days. You may request earlier deletion of your records at any time.
8. Your Rights Under DPDP Act, 2023
As a Data Principal in India, you have the right to:
- Access: Request a summary of your personal data processed by us.
- Correction: Update, rectify, or complete any inaccurate data.
- Erasure: Request deletion of your personal records from our active databases.
- Grievance Redressal: Direct questions or complaints to our Grievance Officer.
To exercise any of these rights, email us at info@ckengineers.info.
9. Exclusive Domestic Operations (India)
CK Engineers operates exclusively within India. All website systems, application hosting, and project data reside within Indian data centers. We do not transfer personal records outside India.
10. Cookies & Tracking
Our website uses only essential session identifiers required for form functionality and CSRF security. We do not use third-party marketing trackers, cross-site profiling cookies, or intrusive advertising pixels.
11. Security
We employ industry-standard administrative and technical safeguards, including HTTPS / TLS encryption in transit, role-based access restrictions, and regular server maintenance to protect your personal details against unauthorized access or loss.
12. Grievance Redressal Mechanism
In compliance with Section 13 of the Digital Personal Data Protection Act, 2023 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, CK Engineers has instituted a dedicated Grievance Redressal Mechanism to address any privacy concerns, data discrepancies, or requests regarding personal information.
Procedure for Filing a Grievance
- Submit your grievance in writing via email to info@ckengineers.info with the subject line “Attention: Grievance Officer” or by registered post to our Bengaluru office address.
- Provide your full name, contact information, and a clear description of the specific privacy concern or request (including date, nature of interaction, or details of personal data).
- Attach any relevant supporting correspondence or reference materials to assist in timely verification.
Resolution Timelines & Escalation
- Acknowledgement: We will formally acknowledge receipt of your complaint within seven (7) days.
- Resolution Window: The Grievance Officer will investigate and provide a conclusive written response or resolution within forty-five (45) days of receiving a verified communication.
- Regulatory Escalation: If your complaint is not addressed within forty-five (45) days, or if you remain dissatisfied with the decision, you have the right to file an appeal with the Data Protection Board of India in accordance with the DPDP Act, 2023.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational changes or statutory amendments. Any updates will be published directly on this page with a revised "Last Updated" date (latest revision: October 8, 2026).